RETURN & EXCHANGE POLICY

At Oryza Wears , we want you to shop with confidence.

Online Orders (EU Customers)

Under EU consumer law, customers have the right to return most online purchases within 14 days of receiving their order without providing a reason.

To be eligible for a return:

• The item must be unworn, unused, and in its original condition.
• All original tags, packaging, accessories, and extra laces (if applicable) must be included.
• The return request must be made within 14 days of delivery.
• The customer is responsible for return shipping costs unless the item is faulty or incorrect.

Once the returned item has been inspected and approved, a refund will be processed using the original payment method.

Exchanges

If you wish to exchange an item for a different size or another product:

• Exchange requests must be made within 28 days of receiving your order.
• Items must be returned in their original, unworn condition with all packaging, tags, and accessories.
• Customers are responsible for the shipping costs for both returning the item and sending the replacement item, unless the exchange is due to our error or a defective product.
• Exchanges are subject to stock availability.

Faulty or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us within 48 hours of receiving your order. We will arrange a replacement, repair, or refund in accordance with Polish and EU consumer protection laws.

In-Store Purchases

Items purchased in-store may be exchanged or returned for store credit within 28 days of purchase, provided they meet the conditions listed above. Refunds for in-store purchases are only available where required by applicable law.

Need Help?

If you have any questions regarding sizing before placing your order, please contact our customer support. We're happy to help you choose the right size before purchasing.